Terms of Service

"Account" means the account you register for the Service, together with the brands (workspaces) created under it.

"Customer Content" means information you or your team submit, configure, connect, or generate through the Service — including brand and competitor details, domains, prompts, keywords, settings, and the reports and results produced for you.

"AI Engines" means third-party AI assistants and search services the Service queries — for example ChatGPT, Perplexity, Gemini, Copilot, and Google AI Overviews — whose availability depends on your plan.

"Plan" means the subscription tier and limits you have chosen, as described on the pricing page or in an order.

"Order" means a quote, invoice, or other document we agree with you that specifies a Plan, fees, or special terms.

"Team Member" means a person you invite to your Account.

3.1 Business use. The Service is intended for business and professional use. You must be at least 16 years old and able to enter into a binding agreement. The Service is not a consumer product.

3.2 Accurate information. Provide accurate registration details and keep them up to date.

3.3 Security. You are responsible for:

• keeping your credentials and access tokens (including MCP tokens) confidential;
• all activity under your Account.

Tell us promptly at anton@agentmention.ai if you suspect unauthorized access.

3.4 Team Members. You decide who is invited and what role each person has. You are responsible for your Team Members' use of the Service as if it were your own. Team Members are not charged per seat unless your Order says otherwise.

3.5 One trial per organization. Creating multiple accounts to extend a trial or to avoid Plan limits is not allowed.

4.1 What the trial includes. A new Account starts on a free trial:

• 10 days from registration;
• up to 50 tracked prompts and 50 successful AI Engine requests;
• ChatGPT only.

No payment card is required.

4.2 When the trial ends. When the trial expires or its limits are reached, scheduled data collection stops. You can still sign in and see the results already collected until you move to a paid Plan or close the Account.

4.3 Changes to the trial. We may change or end the trial offer for new accounts at any time. The trial is provided "as is", without the commitments in Section 13.

5.1 Fees. Fees for each Plan are those shown on the pricing page at the time of purchase, or those set in your Order. Enterprise Plans are priced individually. If an Order conflicts with the pricing page, the Order prevails.

5.2 Billing period. Fees are billed in advance for the chosen period, monthly or yearly. The yearly discount shown on the pricing page applies only to yearly prepayment.

5.3 Payment. You pay either:

• by card through our payment provider — the fee is charged automatically on each renewal date; or
• by bank transfer against our invoice — within the payment term stated on the invoice or in the Order.

Prices are stated without VAT. You pay any bank charges and any taxes that apply on your side.

5.4 Plan changes.

• An upgrade takes effect immediately, and we charge the prorated difference for the rest of the current period.
• A downgrade takes effect from the next billing period.
• If a downgrade takes you below your current usage (for example, the number of tracked prompts or brands), you must reduce usage to the new limits. Otherwise we may pause the items above the limit.

5.5 Failed or late payment.

• Card. If the charge on the renewal date fails, the payment provider retries it for 5 calendar days. If it still fails, access to the paid Plan is suspended until payment is received.
• Invoice. If the invoice is not paid within its payment term, access to the paid Plan is suspended until payment is received.

Once payment is received, access is restored.

5.6 Refunds. Fees are non-refundable, except where these Terms or mandatory law provide otherwise, or where we terminate under Section 14.3 without cause. In that case we refund the prepaid fees for the unused part of the period.

5.7 Price changes. We may change prices for future periods. We will give at least 30 days' notice by email; the new price applies from your next renewal. Prices already agreed in an Order do not change during its term.

6.1 What we do. On a schedule, the Service sends prompts to AI Engines, collects their answers, and analyzes those answers. The analysis covers brand mentions, positions, citations and sources, sentiment, share of voice, and related metrics. On that basis it produces reports and recommendations.

6.2 AI answers are third-party and variable. Answers are generated by AI Engines that we do not control. The same prompt may produce different answers:

• at different times;
• in different locations and languages;
• for different accounts;
• after model updates.

Our results show what the Service observed under the conditions it used. They are not necessarily what any particular person sees.

6.3 Metrics are estimates. Visibility, sentiment, and other metrics are computed by our methods, which are described in the documentation at app.agentmention.ai/docs. They are analytical estimates, not audited measurements. Automated classification, including sentiment and brand detection, may contain errors.

6.4 No guaranteed outcomes. Recommendations are suggestions for your judgment. We do not promise:

• any particular visibility, ranking, traffic, sales, or other business result;
• that any AI Engine will mention, cite, or rank your brand.

6.5 Availability of AI Engines. AI Engines can change their products, restrict access, or discontinue them. We may add, replace, or remove an AI Engine, or change how we reach it. If an AI Engine included in your paid Plan becomes permanently unavailable and we cannot offer a reasonable replacement, you may cancel. We then refund the prepaid fees for the unused part of the period.

You must not, and must not let others:

• use the Service in breach of law or of the rights of others;
• submit prompts or content that are unlawful, defamatory, infringing, or designed to cause harm;
• include sensitive personal data or special categories of data in prompts or Customer Content, unless this is necessary and lawful (see the Privacy Policy, Section 6);
• copy, resell, sublicense, or provide the Service to third parties as a service bureau, unless an Order allows it (agency use for your own clients is allowed on Plans that include it);
• reverse-engineer, decompile, or try to extract the source code or models of the Service, except as permitted by mandatory law;
• scrape, crawl, or bulk-extract the Service or its data other than through features we provide (such as exports, the MCP endpoint, or APIs), or exceed documented rate limits;
• probe, scan, or test the security of the Service without our written permission, or interfere with its operation;
• circumvent Plan limits, trial restrictions, or access controls, or share credentials outside your organization;
• use the Service to build a competing product or benchmark it for publication without our consent.

We may suspend access that breaches this Section, as described in Section 14.2.

8.1 You own Customer Content. As between you and us, you keep all rights to Customer Content.

8.2 License to us. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Content, only as needed to:

• provide, secure, and support the Service;
• meet legal obligations.

This includes sending prompts and related content to AI Engines and data providers to produce your results.

8.3 Aggregated data. We may create aggregated or de-identified statistics from use of the Service and use them to improve the Service and for benchmarks and research. Such statistics must not identify you, your brands, or any individual, and are described in Section 4 of the Privacy Policy.

8.4 Your responsibility. You confirm that you have the rights needed to submit Customer Content and to connect third-party accounts, such as Google Search Console. Tracking publicly available information about competitors is a normal use of the Service. You are responsible for how you use the results.

8.5 Export and deletion. You can export results through the Service while your Account is active. After an Account or brand is deleted, Customer Content is deleted as described in Section 10 of the Privacy Policy.

The Service includes software, design, documentation, methods, and trademarks. We and our licensors keep all rights in the Service. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription, in line with these Terms and your Plan.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

The Service relies on third-party services:

• AI Engines;
• hosting;
• email delivery;
• integrations you choose to connect, such as Google Search Console.

Your use of a connected third-party service is also governed by that provider's terms. We are not responsible for third-party services, but we choose them carefully and use them only as needed to provide the Service.

The Privacy Policy at https://agentmention.ai/privacy explains how we process personal data. It forms part of these Terms.

Where we process personal data contained in Customer Content on your behalf, we act as your processor. If you need a data processing agreement (DPA), write to us at anton@agentmention.ai.

Each party will keep the other's non-public business information confidential. It will use that information only to perform these Terms. This does not apply to information that:

• is or becomes public without breach;
• was already known to the receiving party;
• is independently developed;
• must be disclosed by law, in which case the disclosing party gives notice where lawful.

Customer Content is your confidential information.

13.1 Availability. We aim to keep the Service available and to collect data on schedule. We do not guarantee uninterrupted or error-free operation. Maintenance, failures of AI Engines or data providers, and events beyond our control can delay or skip a collection run. An uptime or data-delivery commitment (SLA) applies only if it is set out in an Order.

13.2 Support. Support is provided by email at anton@agentmention.ai and, where your Plan includes it, through other channels listed on the pricing page.

13.3 Changes to the Service. We develop the Service continuously and may change features. We will not materially reduce the core functionality of a paid Plan during a prepaid period. If we have to, you may cancel and receive a refund of the prepaid fees for the unused part of the period.

14.1 Term and renewal. Your subscription runs for the billing period you chose and renews automatically for the same period until you cancel it. You can cancel at any time before the next renewal date by writing to anton@agentmention.ai (or in the Service, where that option is available). Cancellation takes effect at the end of the period already paid for.

14.2 Suspension. We may suspend all or part of the Service, with notice where practicable:

• for material breach of Section 7;
• for non-payment under Section 5.5;
• to prevent harm to the Service, other users, or third parties;
• where required by law.

We lift the suspension once the cause is resolved.

14.3 Termination.

• You may close your Account at any time in the Service or by email.
• Either party may terminate for material breach that is not cured within 14 days of written notice.
• We may also terminate without cause on 30 days' notice. In that case we refund the prepaid fees for the unused part of the period.

14.4 Effect of termination.

• Access ends, and unpaid fees for the period already used become due.
• Customer Content is deleted as described in Section 10 of the Privacy Policy. Export anything you need before closing the Account.
• Sections 5 (for amounts due), 8.3, 9, 12, 15, 16, 17, and 19 survive termination.

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI answers, metrics, or recommendations are accurate, complete, or current (see Section 6).

16.1 No indirect damages. To the extent permitted by law, neither party is liable for:

• indirect, incidental, special, or consequential damages;
• lost profits, revenue, or goodwill.

16.2 Cap. Each party's total liability arising out of these Terms is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim. If you have only used the free trial, the cap is USD 100.

16.3 Exceptions. The limits in this Section do not apply to:

• your payment obligations;
• a breach of Section 7;
• your indemnity obligations under Section 17;
• liability that cannot be limited under applicable law, such as for intent or gross negligence.

You will defend and hold us harmless against third-party claims, and the resulting losses and reasonable costs, that arise from:

• Customer Content;
• your breach of Section 7;
• your use of connected third-party services in breach of their terms.

We will notify you promptly of such a claim and cooperate reasonably.

We may update these Terms. We will change the "Last updated" date at the top.

For material changes, we will notify Account owners by email or in the Service at least 30 days before they take effect. If you do not agree, you may cancel before the effective date and receive a refund of the prepaid fees for the unused part of the period. Continued use after the effective date means acceptance.

Previous versions remain available on request.

These Terms are governed by the laws of Ukraine.

The parties will first try to resolve any dispute through negotiation, starting with a written notice to the other party. If the dispute is not resolved within 30 days, it will be settled by the courts of Ukraine at the place of registration of the service provider named in Section 1.

Nothing in this Section limits any mandatory rights you have under the law of your country.

Entire agreement. These Terms, the Privacy Policy, and any Order form the entire agreement between the parties about the Service. An Order prevails over these Terms for the matters it covers.

Assignment. You may not assign these Terms without our consent. We may assign them as part of a transfer of the Service or our business, including to a legal entity that takes over the Service, as described in Section 8 of the Privacy Policy.

Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control. These include:

• military actions and the effects of martial law in Ukraine;
• power or network outages;
• acts of government;
• failures of third-party providers.

Notices. We send notices to the email of the Account owner. You send notices to anton@agentmention.ai.

Severability; no waiver. If a provision is found unenforceable, the rest remains in effect. Failing to enforce a provision is not a waiver.

Language. These Terms are published in Ukrainian and English. The English version is provided for convenience; if the versions differ, the Ukrainian version prevails.